Privacy policy

Grizzly Papers (“Grizzly Papers”, “we”, “our”, or “us”) respects your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit grizzlypapers.ca (the “Site”), interact with us, or purchase our products.

We may update this Privacy Policy from time to time. The “Last updated” date above tells you when it was last revised. When you provide us with personal information or use the Site after a change, you consent to the updated policy.

What this policy covers

This Privacy Policy describes:

  • why we collect personal information

  • what we collect

  • how we use and store it

  • when and with whom we share it

  • your choices and how to contact us

At Grizzly Papers, you control how we contact you. We’ll respond to your inquiries using the contact details you provide, and—only with your consent—may send you promotions by email, SMS, social media, or other channels. You can opt out at any time (see “Your choices” below).

Beware of unsolicited requests. We will never ask you to share payment details or other sensitive information by unsolicited email, phone, or DM. Only submit payment information during checkout on our Site or through our official payment partners.

Why we collect personal information

We collect information to:

  • provide, personalize, and improve your shopping experience

  • process orders and payments, ship products, and handle returns

  • communicate with you about your orders and customer service requests

  • provide offers, updates, and newsletters (with your consent)

  • prevent fraud and secure our Site and business

  • meet legal and contractual requirements

Personal information we collect

We collect information you provide directly and information we collect automatically when you use the Site.

Information you provide, for example when you place an order, create an account, subscribe to emails, enter a promotion, or contact support, may include:

  • name, billing/shipping address, phone number, and email address

  • date of birth (if you choose to share it for promotions)

  • payment information (processed by our payment provider; we do not store full card numbers)

  • preferences, product feedback, and communications with us

  • photos/videos you share with us or tag us in on social media

Device & usage information (collectively, “Device Information”) collected automatically may include:

  • IP address, browser type, time zone, and device identifiers

  • pages viewed, referring/exit pages, and clickstream data

  • cookies, pixel tags, and similar technologies (see Cookies below)

Cookies and similar technologies

We and our service providers use cookies, pixels, and similar technologies to operate the Site, analyze performance, remember preferences, and tailor marketing.

  • You can refuse or delete cookies in your browser settings. Some features may not work without them.

  • Our emails may include pixels that tell us if an email was opened (you can disable images to prevent this).

Analytics. We use Google Analytics to understand how visitors use our Site. Google may process data on servers in the U.S. Learn more about Google’s practices and opt-out options at https://tools.google.com/dlpage/gaoptout.

Interest-based advertising. To opt out of cross-site interest-based ads by participating networks, visit:
Digital Advertising Alliance of Canada: http://youradchoices.ca/choices
NAI: http://www.networkadvertising.org/choices/
US AdChoices: http://www.aboutads.info/choices/
(You will still see ads, but they may be less relevant. Clearing cookies can reset your preferences.)

How we use personal information

We may use your information to:

  • Process orders: take payment, prevent fraud, ship products, and send confirmations and updates

  • Provide support: respond to questions, returns, and warranty requests

  • Personalize & improve: remember preferences, analyze Site performance, and enhance our products

  • Marketing (with consent): send newsletters, promotions, and special offers (e.g., birthday perks)

  • Security & legal: protect our Site, enforce our terms, and comply with laws

We use Device Information (including IP address) to screen for potential risk and fraud and to generate analytics about Site usage and the effectiveness of our marketing.

Sharing your information

We share personal information only as needed to operate our business and provide the Site:

  • Service providers who perform services for us (e.g., website hosting, ecommerce platform, payment processing, fraud prevention, shipping, email marketing, analytics, and advertising). They are authorized to use personal information only to provide services to us and must protect it.

  • Payment processing. Your card and other payment details are processed by our payment provider(s). We do not store full card numbers.

  • Legal, compliance, and safety when required or permitted by law (e.g., to respond to lawful requests, protect our rights, prevent fraud or abuse) or when you ask or consent to sharing (e.g., with a review platform).

  • Business transfers in connection with a merger, acquisition, financing, or sale of assets, where permitted by law.

We do not sell your personal information.

How we protect and where we store information

We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access or disclosure. These include encrypted transmission (TLS/SSL) during checkout and industry-standard security practices with our service providers.

Personal information may be processed and stored in Canada, the United States, and other jurisdictions in which our service providers operate. Laws in those jurisdictions may differ from those in your province or country and may allow access to information by law enforcement.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to protect your information.

How long we keep information

We keep personal information only as long as necessary to fulfill the purposes described in this policy or as required by law (e.g., tax, accounting, and fraud-prevention obligations). We do not store full payment card numbers after authorization.

Your choices

  • Marketing emails/SMS. You can unsubscribe at any time using the link in our emails or by contacting us (see Contact us).

  • Cookies & analytics. Manage cookies in your browser and use the opt-out links above.

  • Access & correction. Where required by law (including PIPEDA in Canada), you may request access to, correction of, or deletion of your personal information in our records, subject to legal exceptions.

To exercise your choices, contact us using the details below.

Links and third-party content

Our Site may link to third-party websites or include embedded content and social features. Those third parties have their own privacy and security practices. Grizzly Papers is not responsible for how third parties collect, use, or disclose your information. We encourage you to review their privacy policies.

Children’s privacy

Our products and Site are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Contact us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact us:

Grizzly Papers
Email: grizzlypapers@hotmail.com
Phone: +1 (647) 509-8956

We’ll respond as soon as reasonably possible.

Unsubscribe / communications preferences

If you no longer wish to receive marketing communications, click Unsubscribe in our emails or contact us at grizzlypapers@hotmail.com. Transactional messages (e.g., order updates) will still be sent as needed to service your purchase.